Privacy Policy

1. Introduction

FreshMarketRow ("we," "our," or "us") is dedicated to your privacy protection. This document outlines our Privacy Policy, detailing the collection, management, use, and protection of your information while you engage with our website freshmarketrow.sbs or book our yacht charter services.

By opting to use our services, you are agreeing to the terms outlined in this Privacy Policy. Our practices comply with privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal information is collected voluntarily when you interact with us through:

• Reserving a yacht charter
• Reaching out via our website or telephone
• Newsletter subscription
• Completing forms on our website
• Taking part in surveys or promotional activities

This data might encompass:

• Your name and contact details (email, telephone, postal address)
• Financial details for payments (handled securely by external payment service providers)
• Yacht charter preferences and special requests
• Details of a secondary contact in case of emergencies
• Preferred dining options and any important health information (if provided)

2.2 Information Collected Automatically

We gather some data automatically upon your visit to our website:

• IP addresses and geographic locations
• Types and versions of browsers used
• Visited pages and duration of website visit
• Source websites
• Device specifics like type and screen resolution

2.3 Cookies and Similar Technologies

To enhance your experience on our website, we deploy cookies and similar tracking technologies to:

• Store your custom preferences
• Analyze website usage for performance statistics
• Deliver tailored content
• Refine our service offerings

Your cookie preferences can be managed via your web browser settings or through our cookie consent feature.

3. Utilization of Your Information

Here's how we use the information we gather:

• Service Provision: To deliver yacht charter services, manage reservations, and maintain communication regarding bookings
• Customer Service: To address inquiries and provide service assistance
• Payment Transactions: For transaction facilitation and invoicing procedures
• Safety and Regulation: To safeguard our operational integrity and guard against fraudulent activities
• Promotions: To keep you informed of special offers and news, subject to your consent
• Web Optimization: To gain insights from user behavior for website improvement
• Legal Boundaries: To adhere to the current laws and regulatory demands

4. Disclosure and Sharing of Information

Your personal information is not for sale nor is it shared with third parties for marketing purposes. However, in particular scenarios, sharing may occur:

4.1 With Service Partners

It's possible for us to disclose information to vetted service providers who support us with: secure payment processing; website hosting and management; email outreach; analytics and site performance tracking; customer care operations.

4.2 For Legal Purposes

We reserve the right to reveal your data if law enforcement or legal proceedings require it, or to preclude prospective fraudulent or illegal actions.

4.3 During Business Changes

Should a company merger, acquisition, or asset sale occur, your personal data may be transferred as a part of such dealings.

5. Security of Data

Robust security measures are in place to prevent unauthorized data access, tampering, public exposure, or destruction. This entails encryption, reliable server technology, access management, consistent evaluations, and training our team.

Nevertheless, no digital platform or storage method is impenetrable. Therefore, we do not promise the absolute security of your personal data.

6. Retention of Data

Personal data is retained exclusively for durations necessary for requested service delivery or as obligated by law. Standard retention periods include:

• Charter reservations: 7 years for financial and legal recordkeeping
• Marketing communications: Until you request removal or unsubscribe
• Website visitor statistics: 26 months
• Customer service interactions: 3 years following the last communication

7. Privacy Rights and Options

You are entitled to rights such as accessing, rectifying, erasing (within legal allowances), transferring data, withdrawing consent from marketing, and managing cookies. Should you wish to exercise these rights, please connect with us using the provided contact information.

8. External Services

8.1 Google Analytics

For usage analytics, we employ Google Analytics. Opting out is possible using the Google Analytics opt-out add-on for browsers.

8.2 Social Media

We may have links to social media platforms, each governed by their respective privacy policies.

8.3 Payment Processing

Payment transactions are managed by PCI DSS-compliant third-party processors.

9. Cross-Border Data Transfer

Your personal information may be transferred to, and processed in countries other than France. We maintain appropriate safeguard measures in line with applicable data protection laws.

10. Minors and Privacy

We do not intentionally collect personal information from children under the age of 13. If you believe we might have such information, please contact us at once.

11. Privacy Policy Updates

We may revise this Privacy Policy to represent changes in our procedures or legal requirements. Notification of such updates will be done by revising the Privacy Policy on our webpage, emailing registered individuals, or by displaying an announcement on our platform. Continued use of our services post-modification indicates your acceptance of the new terms.

12. How to Reach Us

For inquiries regarding this Privacy Policy or our data handling practices, feel free to reach out to us:

13. Google Ads Consent Policy Compliance

We are in compliance with the Google Ads consent policy. Your choices regarding cookies and tracking can be modified at any time through our cookie settings feature.